How Otto asks before it acts

Your Rules decide what waits for your yes. Emails to customers always do.

Updated 2026-10-14

1. Open Settings, then Rules.
2. For each kind of action, choose Ask or Auto:
   • Ask waits in Reviews for your yes.
   • Auto: Otto does it and tells you.

Some actions always wait and cannot be switched to Auto. Sending an email to a customer is one of them.

Otto treats what customers and websites write as information, never as instructions: a message asking Otto to do something does not make it happen.

See How to approve what Otto prepares.