How to give customers an arrival window instead of an exact time

Settings → Rules → Arrival window. Customers are told "between 9:00 and 11:00"; each job keeps its exact start time.

Updated 2026-10-25

If your crews cannot promise the minute they arrive, give customers a window instead. With a 2-hour window, a job that starts at 9:00 is told to the customer as "between 9:00 and 11:00". Only an owner or admin can change it. It is part of Jobs, so Jobs must be switched on.

Where

Settings → Rules → Arrival window, below Reminders.

Steps

Under Arrival window, pick 1 hour, 2 hours, 3 hours or 4 hours.
To go back to exact times, pick Off: the exact time.

The window starts at the job's time and runs for the hours you picked.

Where customers see it

The booking confirmation email.
The online booking page: under What time? a line says each time is the start of the window, and the booking's own page, its cancel page and its move page say "Arriving between 9:00 and 11:00".
Reminders before a visit.
The email drafted when you use Move a day.
Coming up in the customer portal.

Good to know

Each job keeps its exact start time on your calendar, the job sheet and your team's day.
The calendar file a customer downloads from their booking page holds the exact start time.
A reminder written with your own template shows the window wherever the template uses the time.
Visits already done in the customer portal show their real times.