Business· Help center

Help center › Team, calls & texts

How to have Otto answer your business calls and texts

Connect your business number to an Otto line, forward your calls to it, and see every conversation in Calls & support.

Updated 2026-10-17

Calls & support gives your business an Otto line. You forward your business calls to it, Otto answers, and every conversation is kept here with a person able to take over. It is under Operations → Calls & support. An owner or admin connects the number; everyone who can open the page sees the calls.

Phone and texting are switched on per Otto server. Where they are not on yet, the page says "Phone and text are not switched on yet", "Phone is not switched on yet" or "Texting isn't available yet", and texts show Coming soon.

Connect your business number

  1. Open Calls & support and open Line setup.
  2. Type Your business phone number and press Connect your business number.
  3. Otto shows Your Otto line. From your business phone, dial the Forwarding code it shows to forward your calls there. Press Copy to copy it.
  4. Call your business number from another phone to test it. The page shows Waiting for your first forwarded call, then Calls are reaching Otto once one arrives.

Calls

Each call Otto answered appears under Calls with the caller, what was said and what Otto answered. Calls are answered in a Natural voice, or in a Basic voice until natural voice is switched on for the server.

  • Needs a person: calls Otto could not settle, such as a caller Waiting for a call back. Call them, then press Mark done. Reopen brings one back.
  • Link a contact… joins the call to a customer in your contacts.

Texts

Once texting is on, Otto drafts a reply to each text. By default the draft waits in Reviews (Otto drafts, you approve); the line "Otto drafted a reply. It has not been sent." shows until you approve it. The page shows which rule is in use beside Replies to texts: Otto drafts, you approve or Otto sends them. To let Otto send replies itself, set Replying to a text message to Auto in Settings → Rules.

Good to know

  • A number that texted STOP gets nothing until they text START.
  • An owner or admin can reply from here and can Disconnect the line.

If it doesn't work

  • "Enter your number first."
  • "An owner or admin has to connect the business number."
  • Calls do not appear: check that forwarding is on at your phone, then call your business number again.